Postmaster General Urges Congress to Fix Business Model to Close $20B Gap

We have been able to accomplish these incredible operational changes because of the tremendous dedication and effort of our employees. It is to their credit that the organization continues to function at a high level and provide the service our customers and communities expect.

America deserves a Postal Service that can adapt to basic marketplace changes and invest in the future. It needs a Postal Service that can evolve and change over time. The Postal Service has advanced a plan that can meet these expectations. It requires making fundamental changes to the way we currently do business.