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Where tiers come into play is in how customers submit jobs to the printer. Borhauer reports the company has seen broad adoption of PDF within its customer base, in part to facilitate publishing to multiple media, including e-books and the Web. Brown prefers customers to submit PDF/X1-a files, since the format offers better predictability than broadband PDF in printing applications, and it offers price breaks on those files as an incentive, the premedia manager notes.
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