PREPRESS OPERATIONS -- Grounding Your Clients in Preflight

The printing organization drives home the importance of submitting good files in a couple of ways, Borhauer says. "We traditionally try not to fix a client's file. If there's time, we like to get back to the customer, identify the problem and ask for a new file," he notes. "If a job's going on-press, we give a client the option of having us fix it (for a fee) because that's better than holding up the press."