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The enhanced service package entails an annual press inspection by Heidelberg, which includes maintenance and full coverage of all repair services and parts for three years; Web-based remote diagnostic services; as well as 24/7 access to both expert team and online self-help support.
On their part, customers must commit to maintaining their new presses according to the manufacturer's maintenance checklist on a regular basis to receive the extended warranty. After 10, 20 and 30 months, a Heidelberg technician will conduct scheduled maintenance inspections.
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