What Print Buyers Want -- Solutions, Not Sales Pitch

When meeting potential print providers, what determines whether they get your business?

I don’t like printers that make a sales pitch, but lack any knowledge of my business and what we do. Too often they claim they can provide anything we need or do anything our current provider can do, but, when we get to the details, that turns out not to be the case. They should first listen to our program details, then be up front about what they can and cannot handle. Also appreciated is any suggestion where we might consolidate our production and, of course, save costs.