What Print Buyers Want: No Surprises, No Excuses

I also view the printer's equipment list, and conduct a site visit to verify that the significant portions of what I'm procuring are being produced in-house and not outsourced.

What are the top three things you expect from a print provider?

1) They say what they do, and do what they say. 2) They understand and communicate with me on all levels. 3) No surprises allowed after the fact. These expectations assist me with surviving my role in a just-in-time world.