What Print Buyers Want: No Surprises, No Excuses

What are some things that turn you off about a print provider?

I get turned off when approached to be entertained by a vendor, after they have made a mistake on my work or if something is in dispute. The same applies if I know that the company is having financial difficulty.

On one occasion, the president from one of my active printers (who I'd only shaken hands with a couple times) invited me to go golfing with him the day before his company closed its doors for business. I knew that they were having some financial strains, but didn't realize the situation was that bad.