What Print Buyers Want: No Surprises, No Excuses

Regardless, I declined; but I often wonder what the dialog and score card would have been like.

What causes the "disconnect" between buyer and print provider? How do you resolve this?

One of the bigger disconnects for me is when I have to inquire, after the fact, why something hasn't met defined timing expectations. To resolve this, and if I think that the relationship is worthy of it, I will initiate the following: formal corrective action; a Statement of Service (SOS) agreement, if one does not exist; and, if one does, reiterate or revise an existing SOS.