A Printer's Nightmare: Unhappily Ever After

He estimates the tech calls have cost him upwards of $6,000, and the down time has robbed him of another $40,000. "Every time a technician comes out, it's a couple hundred bucks to walk through the door," Olson remarks. "I've been nickled and dimed to death on this machine. We've done everything they asked me to do and it's costing us a fortune."