Non-print Diversification: Supplemental Insurance

"We knew we weren't servicing our customer very well and needed to upgrade our service," says Dan Simons, co-owner of Independent Printing. "We conducted a detailed needs analysis with our current fulfillment customer and five other companies with large fulfillment needs. We realized that, by solving unique challenges for our customers in specific industries, we could become more valuable to them. We developed a real-time, completely paperless fulfillment solution to meet specific customer needs. The use of RF and barcoding has allowed us to build in automated processes and internal controls that make it virtually impossible to make a pick mistake."