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While he's bullish on LinkedIn and has made new customer contacts there, Cappel doesn't consider that or any other social media platform a panacea for business sales or marketing efforts. An early social media adopter, he has watched the platforms evolve over the years. Cappel believes that, while it's neither as gee-whiz impressive or interesting as it was a few years ago, it's absolutely essential to have a place at the table, especially on LinkedIn.
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