LETTERS to the Editor

Enhanced automation, allowing equipment to be run with fewer people and faster, has created an over capacity. In other words, there is more capacity on equipment (particularly presses) than print jobs to fill the capacity.

When this happens, there is the need for fewer back-end people (running equipment) and more service people to “sell” and “service” the unused capacity—more sales and marketing people, more estimators, more customer service people, and so on.