LETTERS to the editor

In the interest of fast turnaround, aka higher profits, I have found the common response from management and sales to be: "It has to deliver." By the way, as a QA person in the printing industry for nearly 36 years, I can tell you that productivity has gone up and quality is going down, more internally than externally. I'm fortunate to work for a company that has a QA department. There are many that don't or have eliminated them.