Plant Tours Open Doors —Sherburne

DME also has a full multimedia studio where videos such as the ones starring Tim are produced—as well as an array of customer videos. Lucky me, both Tim and his makeup artist happened to be in the studio that day, and we got to meet them personally!

The Power of One-to-One

DME is in the process of producing new videos and creating ways to make the tour even more personalized. For example, on the first stop with the new tour, the phone will ring and the caller will ask for the visitor by name. An operator in DME’s 90-seat call center will ask a few key questions rather than having the visitor take the on-screen survey, allowing DME to customize the tour even more.