PERSONAL bests
• Send patients information on appropriate care and services.
• Reduce patient care costs through education.
• Make patients aware of options and services.
• Provide patients summary information about health services they used that quarter.
RHI sends patient communications reports to insurance plan members who have received more care—in the form of doctor visits or medications—than the median for all participants in their plans. These reports summarize all medical care (doctor’s visits, prescriptions, tests and other services) that the patient has received since the previous report was issued. They also detail the cost of those services, the amount the patient paid and the outlay made by the insurer, along with any other related information deemed useful.
