2012 Hall of Fame: Carl Gerhardt - Exuding Trust and Integrity

"Helping our franchise members successfully and profitably grow their companies is certainly the most rewarding aspect of the job," Gerhardt notes. "The same is true of our staff members. Helping them grow in their careers is very rewarding.

"What's challenging, though, is seeing people stagnate in their companies or careers and then having to face the tough decisions that come with helping them exit their companies or their careers. It's not easy, but necessary if one is to maintain a successful company. Not everyone is going to make it."