GE07: Sheetfed/Web Offset Presses — Windy City Wonders

For example, Heidelberg—Graph Expo’s largest exhibitor with a 31,300-square-foot booth—reinforced its “Hei Tech” theme by capturing a “Must See ’ems” award for its new Web-based remote service called eCall. It automatically generates an alarm to the Prinect CP2000 Center console of a Heidelberg press when there is an impending service issue. With the touch of a button, the press operator then has the option to send the pertinent data directly to the Heidelberg systemservice organization, where a preliminary diagnosis is performed. A technician will then call the customer with a detailed analysis, saving printers the time they would normally spend calling to explain their problem.