Progress Printing -- Boom, Not Gloom

CIM Journey

"I like to call it central intelligence management—being able to communicate, execute and control everything from within at the workstation and network level," Baldree says.

From the customer support perspective, Baldree sees CIM as providing CSRs with the tools to "all questions, help make decisions and then execute, instead of chasing around the plant and running down projects. Centralized information will allow them to better serve customers from a communications standpoint, as well as provide the real-time information that we need to help run our facility."