Progress Printing -- Boom, Not Gloom

Choosing customer relationships carefully and following measures to take care of clientele are vitally important from the printer's end, Smith remarks. It makes for a genuine partnership backed by a two-way commitment.

"We're always seeking better ways to service our customers," he says. "We're always looking to streamline our processes and make purchases from the equipment side that automate processes, ensure throughput and secure quality for our customers. Pricing pressure, admittedly, has been fierce throughout 2003. Even so, we've maintained the same philosophy we've followed for the past 40 years."