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Logsdon was the first staff member to research and test profile creation and usage at Publishers. It was during this research and testing that Logsdon first suspected a problem with the scanners. "When I started using color management, I learned that it's not plug-and-play—the way I hear it described in many seminars. You can't just expect to start using this technology and have it work. When I suspected consistency problems with the scanners, I called Don Hutcheson. It was Don who recommended that Phil Cruise, a graphic quality consultant, travel from England to fix them because no one in the United States understood the problem."
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