Pulp Fact, Not Fiction --Dickeson

What I'm about to suggest is radical—but elementary.

Suppose we turned those expensive computer systems around and began focusing on paper instead of on labor. If we looked at the dwell time used by paper we'd have a different grasp of cost by customer, wouldn't we? And especially if we traced the time line clear through to collection of the cash for each job. If we divided the value added by paper hours we'd have a lot different view of the value of customers to our business.