Q&A Tom Quadracci -- Rising to Challenges

PI: To what degree did the incident impact Quad/Graphics’ ability to deliver publications on time? How were you able to accommodate them?

Quadracci: Within hours of the collapse, we used our Smartools to generate a report—some 600 pages—that detailed the contents of the ASRS. Using this report, we prioritized the reprinting effort based on client mailing dates. Then, we used our nationwide network of plants to reprint the lost product, as well as the jobs that were running in the Lomira plant when it was shut down. (In three instances, clients capitalized on existing relationships with other printers to print work.)