Quebecor World -- Back on Top of Its World

Mallette saw value in consolidating the company’s six divisions into three groups, a move that was made in deference to customers. “We had too many business units in the United States,” he explains. “That’s when they tend to operate like silos, with less synergy between them. We now have a leaner organization, less of a silo mentality. We’re aligned based on our customers, and we’re sharing a lot more services. Having three group presidents in the United States who work well together is a powerful way to structure the organization.”