Quebecor World -- Back on Top of Its World

“Decision-making is being streamlined, and front-line personnel are being empowered, as inter-group silos are taken down and internal visibility increased, allowing us to create a more nimble, increasingly customer-friendly environment.”

Freschi adds that the structure change was a direct result of listening and responding to customers’ needs for integrated solutions that target specific marketing challenges across multiple channels. The results, he says, bear that out from a sales, marketing, operational and customer service standpoint.