QUEBECOR WORLD -- Marriage Made in Heaven

Like most of his business unit colleagues, Scapin is concerned what affect the postal rate increase(s) will have on customers. Rises in fuel and transportation costs also factor into the equation. "But that makes more of a focus on our logistics operation—to help mitigate any of these increases, and we've done a pretty good job in that regard," he says. "Our customers haven't felt the brunt of those increases because of our logistics capabilities."