REMEMBERING SEPTEMBER 11 -- Picking Up the Pieces

The company quickly mobilized, calling each of its 300 or so employees. It took about a week to verify that everyone was safe. They would take up residence in RRD's midtown office at 99 Park Avenue for six months.

Once the company had ensured that its own employees were fine, Donnelley faced a tough task with its customer base, particularly catalogers on a schedule.