REMEMBERING SEPTEMBER 11 -- Picking Up the Pieces

"We convened a task force for senior officers in Chicago, and we plotted out what needed to be done over the next few weeks," says Ronald Daly, president of R.R. Donnelley Print Solutions. "We knew catalogers couldn't deliver in the East, and then we were getting a lot of requests to turn around quick publications (regarding September 11). The meeting was productive."