REMEMBERING SEPTEMBER 11 -- Picking Up the Pieces

Donnelley's challenges were only beginning, however, as the largest mailer in the U.S. postal system felt the sting of the Anthrax scares cropping up in several parts of the country. Like many printers, Donnelley used corn starch as a slip agent to keep pages from adhering to each other. Employees at book and magazine distribution outlets were soon recoiling in horror as measures of corn starch, mistaken for the deadly virus, fell onto the floor.