REMEMBERING SEPTEMBER 11 -- Picking Up the Pieces

John Fitch, president of the company, was running late and commuting on the Gowanus Expressway. While talking to someone at his office, the second plane struck.

"The office didn't seem too disturbed (after the first plane hit)," Fitch relates, then believing a small plane had hit the tower. "After the second plane hit, someone had presence of mind to evacuate the building."