REMOTE DIAGNOSTICS — STAYING CONNECTED

“The only time they would send someone out is if they can’t fix it remotely,” Clifford points out. “A good 90+ percent of our software issues are handled remotely.”

This time savings is key for Banta Book Group, a 24/7 operation.

“We would be dead without it,” Clifford stresses. “They are the expert eyes and the ears—and can do it from 2,500 miles away.”