REMOTE DIAGNOSTICS — STAYING CONNECTED

Those eyes and ears not only detect problems, but can prevent them, as well. This has been the case for Tucker Printers, Henrietta, NY, which has been operating a Xerox iGen3 digital production press for the past two years.

“The press interface that tracks all of the activity when the machine is turned on sends a log via our T-1 line to the service center at Xerox,” says Tom Bertolone, prepress manager. “Every morning, analysts and service people look at it for error messages or any kind of alerts.”