REMOTE DIAGNOSTICS — STAYING CONNECTED

Taking Preventive Steps

Xerox technicians can detect if anything is becoming a problem or if they see a trend where something is getting worse.

“They might find a problem that we weren’t even seeing yet,” Bertolone reveals. “This is a preemptive tool that we are using.”

This is different from how Tucker Printers has used remote diagnostic tools in the past. Typically it did not open the remote diagnostics on a machine until there was a problem. Now, technicians are looking at its equipment on a daily basis.