REMOTE DIAGNOSTICS — STAYING CONNECTED

“What I used to consider as downtime is when you couldn’t run the machine—when it was broken,” Bertolone says. “But now you can consider ‘downtime’ as routine maintenance.”

This is just what Dan Tucker, the company’s president, likes to hear.

“I am actually surprised when Xerox technicians show up here in the morning or call and say they have found a problem,” Tucker confesses. “Instead of the machine going down and us having to call and wait for service and parts, they can be proactive, order the parts and bring them on the call.”