REMOTE DIAGNOSTICS — STAYING CONNECTED

According to industry consultant Mason, remote diagnostics are only beginning to change how printers operate because many shops have not yet fully taken advantage of available technology.

“Printers historically have prided themselves—often out of necessity—in their ability to fix their machinery on the spot and stay on deadline,” Mason observes. “But the complexity of today’s equipment makes this very difficult. I believe that the printer of the future will routinely rely on manufacturers for remote diagnosis.”