REMOTE DIAGNOSTICS — STAYING CONNECTED

Getting a Helping Hand

“It was kind of cool sitting there watching the technician go through all of the screens as he figured it out,” Baird notes. “It saved us a lot of time. He looked at the press remotely, knew to turn it (the sheet detector) off and came to a solution.”

This is a typical story in today’s graphic arts world. Instead of a printer grabbing a wrench and looking under the hood, so to speak, he or she is more likely to have the manufacturer dial directly into the offending piece of equipment when encountering a problem.