REMOTE DIAGNOSTICS — STAYING CONNECTED

“Remote diagnostics ensure that printers have access to the expertise necessary to maintain and troubleshoot modern equipment,” says Dennis Mason, principal of Mason Consulting in Western Springs, IL. “Printing equipment today is a complex mix of computers and mechanical devices. This blending of technologies makes it unlikely that a printer can afford to maintain, on-staff, all the expertise necessary to monitor and repair equipment. This is even more true in operations that have a mix of machinery of different vintages and technology sophistication.”