REMOTE DIAGNOSTICS — STAYING CONNECTED

But it’s not just the big iron users who are benefiting from remote diagnostics. In fact, the technology has more of a history on the prepress and digital side of the industry.

Speaking from Banta Book Group’s location in Menasha, WI, Tom Clifford counts 17 Kodak devices at his plant that have remote diagnostic capabilities. The prepress/production manager has been using some form of this technology for the past decade, and relies on it to deal with just about every problem.