REMOTE DIAGNOSTICS -- Service With a Smile

Using the Internet as the conduit enables manufacturers to leverage their service and support resources on a global basis for maximum efficacy. Technicians can be made available 24/7 for online consultation by handing off responsibility to the next service region as the sun sets.

Troubling lapses and breaches of Internet security have made it a hot topic even beyond the walls of IT departments. While every business needs to secure its network, and remote diagnostic systems are designed to maintain the integrity of those measures, a printing company is unlikely to be high on the list of targets for recreational hackers or the more worrisome identity stealers. Handling sensitive jobs shouldn't be any more of a concern because diagnostics systems only need access to machine data.