REMOTE DIAGNOSTICS -- Service With a Smile

Implementing remote diagnostics can require extending Internet access lines to new areas of the plant. WiFi could simplify the task, with suitable security measures.

Safety can also be a consideration, depending on the level of remote control supported by the system. One option is to not enable the technician to check any functions that require activating components that could pose a danger to plant personnel. The other solution is for the system to prompt an on-site operator to take the desired action so all safety procedures and tag out/lock out requirements can be followed.