REMOTE DIAGNOSTICS -- Service With a Smile

All About the Brand

Branding is one option vendors may use to help build awareness of this capability, including examples such as Enovation Taskero, MAN Roland ProServ Virtual and Creo (Kodak) ServiceWire. The underpinnings, though, are likely to be provided by a third-party software company, a fact that Agfa, for one, freely acknowledges by referring to its system as Questra-based IntellSyst.