REMOTE DIAGNOSTICS -- Service With a Smile

Questra Corp., in Redwood City, CA, and Axeda Systems, in Mansfield, MA, are two device management software companies that have a strong presence in the graphic arts market. They recently announced settling a patent dispute that had escalated into dueling patent infringement suits.

"We chose this technology (Questra) because it is used by leading manufacturers of medical and diagnostic equipment to provide remote service and monitoring at hospitals, clinics and laboratories all over the world," says Stan Zientarski, Agfa's vice president of North America Global Services. "The medical industry is highly regulated and extremely sensitive with regards to security and patient privacy, so we are confident that this technology can satisfy our customers' security requirements."