REMOTE DIAGNOSTICS -- Service With a Smile

operator intervention arose during unattended operation overnight.

The current generation of remote diagnostic systems are designed to enable proactive equipment servicing and support. Their purpose is not to provide monitoring of business-related parameters, such as job run times, operator performance, throughput, capacity utilization, etc. A common theme in the pitches from vendors is that printers simply can't afford to have equipment be down in today's competitive environment.