REMOTE DIAGNOSTICS -- Service With a Smile

Along with providing assistance to equipment operators when there's a problem, this capability can be used for remote operator training on an ongoing basis. Adding a Web-cam to the system can further enhance the level of interaction between the operator and technician.

The ultimate extension of the technology is to have a system automatically request a service call and order the necessary parts so they are on-site when the technician arrives. Which leads into the issues of costs and control.