Ricoh Unveils First-Ever iPad App for Driving Commercial Printing Profit

Other scenarios
Maximizing uptime. A Ricoh Production Printer has reached the point of requiring preventative maintenance. The operator, using the Ricoh TotalFlow Production App, contacts Ricoh service and a call is placed. For those customers who take advantage of Ricoh’s Trained Customer Replacement Units (TCRU) program, the operator can click through a video tutorial of the parts replacement procedure right on the tablet, leading to increased uptime and printer availability.