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Erik Cagle
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Darnick adds that an emphasis on auxiliary services has helped Ripon Printers combat the low-price mentality that is prevalent in the market. The company has made inroads with creating mobile apps for clients, as well.
Customer "delight" and education have become significant forces in the way Ripon Printers has conducted business in the past 10 years. Hopp points out that the "delight" factor filters down from Lyke and is embraced across the 290-employee network.
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