RR Donnelley -- Giant Transformation

Over the last few years, RRD has done a lot to give customers more time, improve quality and lower supply chain costs by investing in equipment, processes and people, reveals Bob Pyzdrowski, president of operations and RR Donnelley Print Solutions co-leader. "We've added equipment that enhances our ability to satisfy our customer needs for product flexibility, personalization and targeting," he says. "We've established and improved business processes to offer our customers more uniform and timely products and services across our network of plants. We've invested in our people to enhance their skills and improve service to our customers. And we've made significant progress in supply chain management, resulting in reduced costs and improved quality for our customers. We're using these improvements to raise the bar on customer service."