RR Donnelley -- Giant Transformation

This business ($679 million in 2002 sales) is broken into two segments: directories (yellow and white pages) and just-in-time manufacturing and distribution of technical manuals. Of the former, Donnelley has grown into the largest printer of directories in the world, according to Susan Henricks, president of telecommunications solutions, with 10 directory-dedicated plants in the United States, Chile, China and the United Kingdom.