Prep for a Buyer Inquisition –Dana

CSR Responsiveness

Another thing I would ask you about is training procedures for customer service reps (CSRs) at your firm. Presumably, our company would be assigned to a CSR or two, and I’d like to know more about their qualifications and experience. How easy is it to reach the CSRs and sales reps? How 
responsive are you to client calls and e-mails?