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Maybe it's not the way you think about your business—your "business model." But, perhaps, it's the way you should be thinking about the print business. Eli Goldratt would have us look at how quickly we moved material in our plant. That's what WalMart and Dell do and it's worked pretty well for them, wouldn't you say? Anything that impedes the flow of material—cash—through the business is a constraint that should be minimized or abolished. The trouble is, it's new, and new means change, change from the way you've been looking at the business.
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