Service Plan Options — Are You Being Served?

Unlike a warranty extension, systemservice 36plus is designed to help reduce unplanned press downtime while improving overall efficiency. New support services reportedly can resolve up to 70 percent of troubleshooting issues without the need for on-site service.

With the formation of its new Sales and Customer Support Group, KBA North America is aiming for seamless satisfaction from press purchase and installation to post-installation support. Service technicians and engineers are available 24/7. KBA has also opened a new Code Red warehouse for the immediate replacement of “critical failure” parts.